Shipping & Dispatch
We deliver to most residential and business addresses within Australia.
Orders are dispatched within two business days after cleared payment is received. Business days exclude weekends and public holidays. If an item cannot be dispatched within this timeframe, we will contact you as soon as possible.
Shipping availability and charges are calculated at checkout based on the delivery address, product weight, parcel size and available delivery services.
Delivery Times
Delivery times begin after dispatch and vary according to the destination and delivery service. Any estimated delivery time shown at checkout or in tracking information is an estimate only. Carrier delays, public holidays, severe weather and other circumstances outside our control may affect delivery.
Tracking information will be provided when available. Please allow time for the carrier's tracking system to update after dispatch.
Delivery Addresses and Restrictions
Please ensure that the delivery name, address, postcode and contact details are complete and correct before placing your order. Additional costs caused by an incorrect or incomplete address, an unsuccessful delivery or a parcel returned to us may be payable by the customer.
Some products may be subject to carrier restrictions and may not be available for delivery to certain remote locations, PO Boxes, parcel lockers or international destinations. If we cannot deliver an item to the address supplied, we will contact you to discuss the available options.
Local Pickup
Local pickup is available by prior arrangement at the following times:
- Somersby NSW 2250: Monday to Thursday, 10:00 AM to 12:00 PM, excluding public holidays.
- Regents Park NSW: Friday, 1:00 PM to 2:00 PM, excluding public holidays.
All pickups are by appointment only. Please wait until we have confirmed that your order is ready and provided the collection details before travelling to the pickup location. Please bring your order confirmation when collecting your order.
Returns Policy
Change-of-Mind and Incorrectly Ordered Products
We accept change-of-mind returns within 30 days of delivery. Products ordered incorrectly may also be returned under the same conditions.
To be eligible, the product must be unopened, unused and in its original, resalable condition. The customer is responsible for return postage, and the original shipping charges are non-refundable.
Incorrect, Damaged or Faulty Products
If you receive an incorrect, damaged or faulty product, please contact us as soon as possible with your order number, a description of the issue and, where applicable, photographs of the product and packaging.
Where the return is due to our error, we will arrange an appropriate remedy and cover reasonable return shipping costs where required.
Return Approval and Refunds
All returns must be approved before being sent back. Please do not return products until you have received return instructions from us.
Once an approved return has been received and inspected, refunds are generally processed within three to five business days. The time taken for the funds to appear in your account will depend on your bank or payment provider.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.